Nowadays, online reviews are not only meant for restaurants and consumer products. They have a great impact on all types of businesses and professional services, including real estate agents, salons, loan officers, boutiques, salons, doctors and auto repair shops among others. You should not underestimate the power of online reviews. Knowing what individuals are saying about your business is important because reviews can help or hurt your bottom line.
Word of mouth still acts as a powerful source of business referrals. The internet has also added a layer of information. If you talk to someone about your business, he or she will probably perform some online research before making a decision to use your services. The person will check out your site, read a number of reviews and compare you to other enterprises that are offering services similar to yours.
Note that, sixty-eight percent of consumers trust online reviews. The internet has many opinions. Most popular review websites are viewed by millions of people every month. This includes individuals looking for business opinions. The fact remains that most of your customers will start by reading more than six reviews both negative and positive prior to contacting you or setting foot in your business.
Eighty-eight percent of consumers also trust online reviews the same way they trust personal recommendations. Just like a word of mouth from a friend, online reviews are thorough, thoughtful and personal. Fortunately, most consumers do not trust reviews that do not seem genuine and the ones that lack detailed information.
You should always remember that customers share bad experiences more than the good ones. The reason behind this is that it is a simple method of releasing frustration. Most people also share negative reviews because they do not want other people to fall into the same trap. Others do it as a way of revenge to the person who hurt them. At times, you may not be in a position to prevent negative reviews, but you should try to encourage those who are happy with your services to leave a review on your website. A bad review will not look as bad if it is surrounded by good reviews.
Customer reviews are important for online retailers due to their prominence in local search results. When you search for local businesses in your city, you will notice that the ones that have many positive reviews are listed better. Therefore, if you want your website to be listed on the initial page of local search engine results, it is important to get user reviews. If your business has many positive reviews, you can rest assured that you will receive many customers. If most of its reviews are negative, you will have few or no customers at all. If your business does not have reviews, people will assume it is a gamble and they will avoid doing business with you.
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